FREQUENTLY ASKED QUESTIONS
International Shipping and Customs
Do you ship internationally to Mexico, Colombia, and the United States?
Yes, we ship internationally to Mexico, Colombia, the United States, and Europe. All our orders are processed express so you can enjoy your premium espadrilles as soon as possible, no matter where you are.
How long does international shipping take?
The delivery time for international shipments to the United States, Mexico, and Colombia is 5 to 8 business days. Once your order is shipped, you will receive a tracking number to track your handcrafted espadrilles in real-time from Spain to your home.
Who pays for customs duties and import taxes?
The customer is solely responsible for paying customs costs, fees, and taxes (taxes) as per the legislation of their country (such as Mexico, Colombia, or the USA). These charges are external to our brand and are necessary to clear the order through customs so that the courier company can deliver it to your home.
Size and Fit Guide
How to choose the correct size for my espadrilles?
Our premium espadrilles are manufactured following the standard European sizing. We recommend selecting the size you normally wear in your everyday shoes.
What size should I choose for the Mule model if I have wide feet?
If you have wide feet or are between sizes, we recommend choosing one size up for our Mule Talavera Azul and Mule Talavera Snow White models. As it is an open-back, handcrafted design, an additional size will ensure maximum comfort and a perfect fit when walking.
Product Quality and Origin
Where are our brand's espadrilles manufactured?
Our premium espadrilles are 100% made in Spain and hand-stitched by master shoemakers. Each pair combines the tradition of high-quality Spanish espadrilles with exclusive embroidery inspired by Mexican Talavera, creating a unique, comfortable, durable, and timeless design piece.
Exchanges and Returns
Are exchanges and returns accepted?
Yes, we accept exchanges and returns of any product if you are not completely satisfied with your purchase, provided the espadrilles have not been worn and are in their original packaging.
Who covers the shipping cost of a return or exchange?
In case of an exchange or return, the customer must cover the international shipping costs, as the merchandise must be returned to our manufacturing workshops in Spain. Once we receive and inspect the product, we will proceed with the size exchange or the corresponding refund.
